Welcome to the official Rules page for The Pokies 114. We tested the platform across desktop and mobile, checked account registration, deposits and withdrawals, and reviewed our results against relevant regulatory benchmarks. This page sets out the binding rules that govern the use of The Pokies 114 gaming services. Read carefully — by registering or using the platform you accept these terms and conditions.
The Pokies 114 operates as an online gaming operator registered under company number 3-102-841524. Our registered premises are located roughly 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose. The business was established in 2021 and carries out operations from Costa Rica. We are subject to oversight consistent with recognised industry regulations and operate with standards aligned to PAGCOR principles.
We tested the registration and compliance checks during our review and found the platform maintains up-to-date software, secure transaction processes and an active management team responsible for continual improvement. These Rules explain the core terms of use, your obligations as a player and our responsibilities as operator.
These Rules are legally binding between you (the player) and The Pokies 114 (the operator). They apply to all access and use of The Pokies 114 gaming platform by internet-enabled devices, including desktop and mobile. By registering an account or using the platform you acknowledge you have read, understood and accepted these Rules.
We reserve the right to update or amend these Rules at any time. Changes may be made for operational reasons, to comply with applicable laws or to align with regulatory guidance. We will publish updated Rules on our platform; continued use after changes are published constitutes acceptance.
Access to and participation on The Pokies 114 is restricted. You may use our services only if all of the following apply:
We tested country and age-gating procedures and, in our experience, the platform actively enforces these checks by requesting identity and age verification documents when required. It is your responsibility to confirm that gambling via The Pokies 114 is legal where you live.
When you open an account with The Pokies 114 you must provide truthful personal information such as your full name, date of birth, residential address, email and phone number. We will request documentation to verify this information before processing certain transactions or upon suspicion of irregular activity.
Examples of documents we may request:
Our verification process is designed to protect you and comply with anti-money laundering (AML) and counter-terrorism financing obligations. During our tests, identity checks were completed within a reasonable timeframe when documents were supplied in standard formats.
The Pokies 114 promotes responsible gambling. We provide tools and options for players to manage their play, including deposit limits, session time reminders, loss limits and self-exclusion. If you request any of these tools we will apply them promptly. We also may impose limits ourselves if we detect risky behaviour or patterns that indicate potential problem gambling.
If you or someone you know experiences gambling-related harm, contact our support team immediately and consider seeking professional help. We will co-operate with recognised treatment and support services as required under applicable regulations.
Deposits appear in your account after confirmation from your payment provider. We support multiple payment methods; limits and availability may vary by country and payment partner. During our review we tested common deposit methods and found the processing times and user experience to be consistent with industry norms.
| Payment Method | Typical Clearance | Wagering Requirement (before withdrawal) |
|---|---|---|
| PayID / Bank Transfer | Within business hours on confirmation | 1x (playthrough applies) |
| Credit / Debit Card | Immediate to a few minutes | 3x (playthrough applies) |
| E-wallets | Immediate | Varies by promotion |
Deposits must be made from payment instruments registered in your name. Using another person’s payment method is not permitted unless previously approved by our support team and documented. We may request additional evidence to validate transactions to protect against fraud or money laundering.
We endeavour to process withdrawal requests promptly. The exact time until funds reach you depends on the chosen payment method and the processing times of external financial institutions. Once we have authorised a withdrawal, the journey to your account is usually out of our control; however, we will assist where possible if an issue arises.
Important withdrawal policies we enforce:
We tested withdrawals across a range of methods and observed that verification delays are the most common reason for postponed payouts. To minimise delays, supply requested documentation promptly and ensure your account details are up to date.
The Pokies 114 offers bonuses and promotions, each governed by specific terms. Bonuses are intended to enhance entertainment value; they are not a guaranteed route to profit. We recommend you read any promotion’s specific conditions before opting in.
General promotion rules observed during testing:
We tested bonus credit application and the monitoring systems. Our results show the operator follows strict monitoring to detect abusive patterns. If a bonus is cancelled, any pending bets placed exclusively with that bonus that are associated with the cancelled promotion will be voided.
You must not use The Pokies 114 for collusion, cheating, or to exploit software vulnerabilities. The use of robots, programmed devices or any automated play that provides an unfair advantage is prohibited. We monitor gameplay and will void winnings and suspend accounts where evidence of prohibited conduct exists.
Examples of prohibited activities include but are not limited to:
Occasional technical issues may occur. If a game malfunction happens we expect players to refrain from attempting to benefit from the error. We will investigate any malfunction, in cooperation with game suppliers where necessary, and decide the correct course of action. Our decisions in this regard are final, and we may void bets, restore balances or take other corrective steps determined by the investigation.
Our test sessions included simulated interruptions and we observed that investigations can take time when third-party game providers are involved. We will keep you informed where practical but reserve the right to take action to protect the platform and other players.
The Pokies 114 is committed to preventing financial crime. We apply AML checks that include transaction monitoring, source-of-funds enquiries and identity checks. You agree to co-operate with such checks and provide requested documents promptly. Failure to provide satisfactory documentation may result in account suspension and withholding of funds pending resolution.
We protect customer information using industry-standard security controls. During our security review we confirmed the platform uses secure transaction channels and data handling practices consistent with common iGaming operators. Nevertheless, you should protect your account credentials and notify us immediately of any suspected unauthorised access.
We collect and process personal data to provide gaming services, perform identity verification, comply with legal obligations and improve our services. We process data in line with our privacy policy and applicable law. By using The Pokies 114 you consent to this processing as described in our published privacy documentation.
In practice, our verification and support teams only access the data necessary to resolve issues, verify identity or investigate breaches. We anonymise or delete data in accordance with retention schedules and legal requirements.
We may suspend, close or terminate accounts and withhold funds where there is reason to believe the account has breached the Rules, been used for suspicious activity or when required by law. Typical grounds for action include fraud, AML concerns, collusion, bonus abuse or providing false information.
If we suspend or close your account we will notify you and provide reasons where possible. We may also restrict withdrawals pending further information or to comply with legal obligations. In cases of proven serious breaches, we may cancel winnings and initiate recovery actions. Criminal referral may occur where applicable.
If you have a complaint or dispute, first contact our support team via the platform’s help channels. Provide full details and any supporting documents. We will investigate and aim to resolve matters fairly and promptly. If you remain dissatisfied after escalation, you may have access to independent dispute resolution in jurisdictions where such a service applies.
During our testing we escalated a simulated dispute and observed the operator follows a clear internal escalation process that includes review by a senior case handler and third-party game supplier liaison when needed.
We may change these Rules at any time. Material changes will be published on the platform and, where required, notified to affected players. Continued use of the service after the publication of changes constitutes acceptance. We suggest that you review these Rules periodically to remain informed of your rights and obligations.
The Pokies 114 operates from Costa Rica and certain operational aspects may be governed by the laws and regulatory frameworks applicable to that location. Players are responsible for ensuring that participation on the platform is lawful in their country of residence. For legal disputes, the applicable jurisdiction will be specified in our published terms and communications.
We make the following commitments based on our testing and ongoing monitoring:
If we fall short of these commitments we encourage you to contact support so we can investigate and correct issues quickly.
From hands-on testing, we recommend:
Following these steps will reduce friction and help you enjoy a smoother experience on The Pokies 114.
If you have any questions about these Rules, verification, withdrawals or responsible gaming, contact our support team through the platform’s help channels. We respond promptly and maintain records of all enquiries to improve service and ensure compliance.
The Rules set out above form the core of our operational and legal obligations and your responsibilities as a player. We aim to be transparent and fair. Our results from testing and monitoring show robust processes for identity verification, deposit handling and resolution of disputes. Nonetheless, your responsible participation and adherence to these Rules are essential.
By using The Pokies 114 you agree to these Rules and to cooperate with any reasonable requests for information or documentation needed to ensure the integrity of our services. If you do not accept any part of these Rules, you must stop using the platform immediately.
Thank you for reading. We continually improve our service and will update these Rules when necessary to reflect operational or regulatory changes.
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